NanoFlow blog
Notes for people who run the job
Straight answers on missed calls, reviews, follow-up and social for service business owners.
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A week in the life of a two-truck HVAC company's front office
A made-up example week in the front office of a small HVAC company, from the Monday voicemail pile to the missed calls on Saturday. Where the time goes, and what to fix first.
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What to delegate first when you are too busy to run your own office
Too busy to run your own office? Start with the calls you can't take, then hand off the inbox, reviews, your Google profile and social in that order.
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How to forward your business line to an answering service when you are on a job
Call forwarding sends the calls you can't take to your answering service while you work. Here's how to find the right steps for Verizon, AT&T or T-Mobile, test the setup and brief the service.
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